Privacy Policy

BioStrike Pest Solutions | 35 Arrowtail Street, Chisholm NSW 2322 | Phone: 0495 030 111

Last updated: 4 August 2026

BioStrike Pest Solutions ("BioStrike", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of our customers, website visitors and business contacts. This policy explains what information we collect, how we use and store it, and the choices and rights available to you. It applies to our website, our booking and enquiry forms, and the services we deliver across Maitland and the Hunter Valley.

This policy is written to be consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

WHO WE ARE

BioStrike Pest Solutions is a licensed pest management business based at 35 Arrowtail Street, Chisholm NSW 2322, providing residential, commercial and termite pest control services across Maitland and the wider Hunter Valley. You can contact us using the details at the end of this policy.

THE PERSONAL INFORMATION WE COLLECT

We only collect information that is reasonably necessary to provide our services, respond to enquiries and run our business. Depending on how you interact with us, this may include:

- Contact details, such as your name, phone number, email address and property or business address

- Enquiry and booking details, including the service requested, the pest or issue described, and preferred appointment times

- Property information reasonably needed to carry out an inspection, quote or treatment, such as access instructions or site notes

- Payment and billing information where a service is invoiced (we do not store full credit card numbers)

- Communications you send us by phone, email, contact form or in person, including feedback and complaints

- Basic technical information collected automatically when you visit our website, such as browser type, device type and pages viewed

We do not knowingly collect sensitive information (such as health information) except where you volunteer it in the course of an enquiry, for example telling us about a family member's allergy that is relevant to how we plan a treatment.

HOW WE COLLECT INFORMATION

We collect personal information directly from you when you call us, submit an enquiry or quote request through our website, book a service, or communicate with our technicians on site. We may also collect information from a third party where you have asked them to make a booking or enquiry on your behalf, such as a real estate agent arranging a pre-purchase inspection.

HOW WE USE YOUR INFORMATION

We use personal information for the purposes it was collected, and for other purposes you would reasonably expect, including to:

- Respond to enquiries and provide quotes

- Schedule, deliver and follow up on pest control, termite and weed control services

- Process payments and issue invoices or receipts

- Maintain service records, treatment history and compliance documentation for your property

- Send appointment reminders, service updates and, where you have consented, marketing communications

- Improve our website, services and customer experience

- Meet our legal, regulatory and insurance obligations

MARKETING COMMUNICATIONS

We may send you information about services, seasonal reminders (such as annual termite inspection reminders) or promotions where you have provided your details to us. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in any email, and we will action your request promptly. Opting out of marketing does not affect service-related communications, such as appointment confirmations.

DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent your personal information. We may disclose personal information to:

- Our staff and contracted technicians, to the extent needed to deliver your service

- Trusted service providers who support our business operations, such as booking software, payment processing, email and hosting providers, bound by confidentiality obligations

- A managing agent, landlord, builder or vendor where you have asked us to report to them (for example, a pre-purchase inspection report)

- Regulatory bodies, insurers or legal advisers where required to meet our legal or compliance obligations

- A prospective buyer of the business, in the event of a sale or transfer, subject to appropriate confidentiality protections

We do not disclose personal information to overseas recipients except where a service provider we use (such as cloud hosting or email delivery) stores data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that provider maintains an appropriate standard of data protection.

HOW WE STORE AND PROTECT YOUR INFORMATION

We store personal information in secure electronic systems and, where applicable, in physical files, and we take reasonable technical and organisational steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. Access to customer records is limited to staff who need it to perform their role. No method of electronic storage or transmission is completely secure, and while we work hard to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet record-keeping obligations related to pesticide use, warranties and compliance, after which it is securely deleted or de-identified.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the site, such as which pages are most viewed. You can control or disable cookies through your browser settings; doing so may affect some website functionality, such as saved form details.

YOUR RIGHTS AND HOW TO ACCESS OR CORRECT YOUR INFORMATION

You have the right to ask what personal information we hold about you, to request access to it, and to ask us to correct it if it is inaccurate, out of date or incomplete. In most cases we will respond to a request within a reasonable timeframe and at no cost, though we may need to verify your identity first. To make a request, use the contact details below.

MAKING A COMPLAINT

If you believe we have breached your privacy or handled your personal information inappropriately, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

CONTACT US ABOUT PRIVACY

For any questions about this policy or how we handle your personal information, contact BioStrike Pest Solutions:

- Phone: 0495 030 111

- Post: 35 Arrowtail Street, Chisholm NSW 2322